Save up your Prize Tickets to redeem for real pet products and discounts from your favorite pet brands at the Pet Parade Prize Store. Tap on the Prize Store icon to the left of the main center button in the main bottom menu to get to the Prize Store.
The home page of the Prize Store is organized by Level. Your level is displayed next to your profile photo or initials in the upper right corner of your screen. Each time you level-up, you unlock new prizes.
To redeem a prize, tap on the picture of the prize to view it’s description and how much it costs in prize tickets. If you have enough prize tickets and reached the level required, the button to redeem the prize will be enabled. Tap the button and fill out your shipping information.
Prizes are typically shipped within 20 business days from the date of redemption and take 7 days to get to you. If you have selected a prize that requires customization, then the order time will be listed on the Prize Detail page. You can track the status of your prize redemption and track your package by tapping the Alerts icon on the main menu and viewing the Prizes tab.
Once you have redeemed your prize tickets for a prize and the prize has been shipped, prize tickets are non-refundable and prizes are non-returnable. If your prize was damaged in the mail or did not arrive, please contact us and we will send a replacement.
Instead of playing for Prizes, you may also donate your tickets to a local animal shelter in need by donating to Charity Goal in Pet Parade.
Tickets must be used before they expire. Once tickets expire, they cannot be recovered.
Users may redeem one prize every 30 days.
Tickets and prizes are not transferrable to other users.
Suspended users forfeit their remaining tickets and pending prizes.